The Victorian Managed Insurance Authority VMIA is doing some good work to explore ways of improving patient safety and the quality of health systems by promoting a culture of listening to patients and giving them a voice improving service delivery.

This is a short video (part of a suite called In Their Shoes) aimed at getting healthcare professionals to reflect on the care they are giving.

It could be me follows a typical patient journey through the health system from consultation to surgery and rehabilitation. At each step of the journey the healthcare clinician becomes the patient in the subsequent step, reinforcing the concept of caring for others as you would wish to be cared for yourself.

 

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